I spoke to a good friend of mine who runs one of the largest plants for a very large chemical company. This guy has done everything, chemical engineering, project management, SAP implementation, asset management. We were talking shop and he suddenly said...
'The senior guys don't want to do the heavy lifting when it comes to measurement'.
I have been thinking about that comment all day. Why? and then it came to me. To quote Michael Hammer from 'The Agenda' ....
A company's measurement systems typically deliver a blizzard of nearly meaningless data, that quantifies everything insight, no matter...
These people have been brought up in Hammer's system. They don't believe the data so why lift?
- that it is devoid of any particular rhyme or reason;
- that it is so voluminous that it is to be deemed unusable;
- that is delivered so late that it is to be virtually useless;...
In short measurement is a mess.
My blog presents a story of discovery. How I have been able to create feedback models that power decision analysis.
For some strange reason I see things in mathematical terms. So a beautiful woman jogging...just about math. As my kids were growing up I drove them nuts trying to make a point.
All my consulting experience has been with companies whose data systems do not properly power decision analysis.
I will leave you tonight with this thought that Goldratt immortalized...
'If I know how you are rewarded, I almost certainly know how you will behave'Next, some of the implications ...
1 comment:
Measurement is a very complex and a critical issue in any organization given the nature of the flow of the process that is horizontal and the people are in the vertical segmented into functions and departments. The synchronization of the people and the process is a major issue in any measurement systems deployed. You have very nicely pointed out the dilemma of the measurement and the outcomes that we have in any organization. When we devise the measurement systems and its associated indicators of performance, we need to make sure that the data collected are from the process and not from the functions. A functional indicator is only good for the vertical perspective and does not necessarily guarantee the success of the outcome.
Post a Comment